Studio RD Summit: Learn Todd Eby’s Tips for Hiring and Training Customer Success Professionals

Behind the scenes: the backstage of video production for the RD Summit 2017
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For those who are starting a customer area of ​​success in business, hiring can be an initial difficulty.

Todd Eby, founder of SuccessHACKER , a company that provides consulting, knowledge and talent acquisition, all focused on customer success, believes it is necessary to choose the desired skills.

“Often we see companies who wish to have all the skills in the same professional. So you need to hire a unicorn, “he says.

He also says that often the ideal CS for your company does not yet exist in the market and depending on the case, more worth hiring college just out people and train them according to your needs.

On retaining these employees, he believes the market Customer Success is very hot right now. So to stand out and attract not only how to keep these talents company, the tip is also talk about their organizational culture, as well as salaries and other benefits.

“You may be the darling where everyone wants to work one day, and may be the unicorn bankrupt the next day,” he warns.

Todd Eby also highlights the importance of stimulating constant learning professionals as a way to keep them excited.

“It’s not always the money or the structure, sometimes it’s because they have nowhere to grow, lack career plan,” he concludes.

Watch the full interview:

Todd Eby also talked about:

  • Challenges to hire and train people for the CS area;
  • How to structure a client area of ​​success in the company, starting from scratch;
  • What are the different stages through which a Customer Success area passes.

Like the tips? To stay inside and keep track of all the interviews Studio RD Summit, subscribe to our YouTube channel .

And to learn more about the Customer Success area, we recommend the following contents:

  • Article: Customer Success: what it is and what you need to know
  • Article: 6 great lessons on recruitment in Customer Success in Digital Results
  • Article: 9 Tips to welcome talents of Customer Success area in your company
  • Video: Best practices to set up a Customer Success structure – Guilherme Lopes Lecture in RD Summit
  • Video: How to hire and develop a team of talents in Customer Success – Lecture Lilian Klemz in RD Summit
  • Free eBook: The 10 Laws of Customer Success